Your property is flooded and is now water damaged. We are here to help. We think of you and your property first.
Here's why ...

When floods happen, water travels freely between rooms and gets absorbed into carpet, concrete, timber and plasterboard.
Each house is unique in construction and the water damage that occurs following a flood. Some buildings are fast-drying, and some are not. Typically this is because of construction type and materials. Or the time liquid has had to absorb into materials without drying equipment working.
The goal is to prevent secondary damages in as mould and microbial growth affecting the building and creating health issues for its occupants. The only way to do this is to dry the property using warm, dry, filtered air. Harmful growth can start as soon as 48 hours in the right conditions. However, we usually see this happen more often months later. At this point, insurance will not cover the work as it is slow and gradual damage.
The only way to tell whether the materials are dry is to use penetrative moisture meters to see how wet the building material and structure is. Other types of meters are just guessing. Let us do what we do best and ensure your building and health remain in the best conditions.

When our equipment is on site here is what you need to know

We create an environment perfect for drying your water-damaged materials without the need for expensive and time-consuming building work. To extract the water from the material, we need the air to be warm and dry. The air may now be distracting and uncomfortable for you. If you do not have to use the room to live on the property, it will not be a problem. If it is in the living spaces that you need access to all the time, speak to your insurance company about options.

Repositioning, turning off the machines, or opening windows and doors will negatively impact the environment we have created in the rooms; this will lengthen the time it takes to dry the property. 

Please call us if anything needs to be moved or switched off for any reason.

Your safety is the most important thing

Electrical – We use power for all of our drying equipment; therefore, there may be many electrical leads and power boxes in the property. If you have children, you will need to ensure they are safe to be around the equipment and do not touch anything.

 

Water – Following the flood, there may be wet areas and carpet, which means that slipping could be an issue. Please take care and use mats or towels to dry your feet if moving between carpeted and hard flooring surfaces.

 

Air Quality – Our dehumidifiers and air scrubbers are filtered, providing clean air for you. However, the temperatures can get unnaturally warm and dry. It can be disturbing to some people near the affected areas.

 

Noise – The equipment can be pretty noisy, especially when trying to sleep.

 

NB: If this affects your ability to live in the property, it would be a good idea to speak to your insurance about your options

Equipment

Dehumidifier

The dehumidifier’s purpose is to take moisture lifted by the air movers out of the air, making the air very dry and warm, which is essential for drying your property.

The moisture removed is drained by hoses that we will run to your sinks, toilets, baths or showers. These must remain where we put them.

Airmover

The air mover is responsible for lifting moisture off wet surfaces and suspending it into the air for the dehumidifier to remove.

The dehumidifiers and air mover work together to dry quickly.

Air Scrubber

From the moment the water damage occurs, microbial levels start to increase. The air scrubber’s job is to catch these and remove them from your affected air, improving your air quality.

Although not always necessary, we assess this on a case by case basis.

Specialised Equipment

At times we may have to install specialist equipment to save your property from the effects of water damage.

If you wish to know more about the equipment used on your property, please contact us.

flood carpet cleaning

Other important information

Demolition

We may have to dispose of some materials to dry better, remove non-salvageable or contaminated materials that have been water damaged. We train to IICRC standards, and insurance companies trust us to make these decisions in all stakeholders’ best interest. We may ask that you approve the removal of these items and sign off on them. We back this up with reports to document and justify our decisions.

We prefer to restore more than we demolish, saving you and the insurance company time and money.

Reporting

We offer one of the most modern and technical reports on the market, giving all stakeholders complete transparency to see all relevant information. Please share this report with your insurance company to allow them to process your claim as fast as possible.