Specialist Home Flood Damage Repair, Clean Up & Restoration

Floods Happen! We Dry Your House, Carpet, or Property Fast

Is your home flooded? Need your carpet drying urgently? Our water restoration services will dry your carpet, repair flood water damage and restore your home or property to its previous condition. For flood restoration in Auckland, we can do it all. 

  • Teams respond quickly to prevent secondary damage – such as mould, rot or material damage. The sooner we can address the flood water damage, the better the result.
  • Our trained technicians are certified in the latest drying techniques and international industry standards.
  • We use only the most effective professional equipment to dry your property as quickly as possible – supported by 24/7 remote monitoring to maintain the best drying conditions.
  • We work with all insurance brands throughout New Zealand.

Our Auckland flood restoration specialists are ready to respond 24/7.

Contact us now to discuss your situation or request a no-obligation free quote!

What To Do When Your Property Has Flooded

Before you call in the flood restoration NZ specialists, there are a few things you can do to protect your property and provide us with the information we need for a fast response.

Step 1: Isolate the water supply and locate the source of the flooding.

Some floods aren’t a mystery, such as a major storm or washing machine mishap. But sometimes, the source might not be immediately obvious. Could it be a burst pipe or a sewerage backflow? If you need help identifying the source, contact a plumber or your local council water reticulation services. 

We need this information as there are different water restoration processes for freshwater, rainwater, household wastewater (grey water), sewerage, and so on. (See below.)

If the flood has travelled from a level above, you may need to isolate the electrical supply as well to be safe.

Step 2: Confirm the flooding has stopped.

If water is still getting in, you’ll need to fix the cause before we can repair the damage. We can help to limit the damage by removing as much liquid as possible, but we won’t be able to begin drying the area until the water stops flowing.

Step 3: Estimate when the flood happened.

Returned from a time away to discover your home or office has flooded? The longer everything has sat in water, the more liquid will have been absorbed – and the greater the potential flood water damage. We need an idea of how much time may have elapsed since the flooding began so we can adjust our drying and cleaning strategies to suit.

Step 4: Determine the extent of the flooding.

How many rooms or floors are affected? We need to know the size of the flooded area(s) so we can send enough staff and equipment.

Step 5: Call the Auckland flood restoration specialists on 0800 332 664.

Step 6: Protect your contents from further damage

Move any wet and damaged contents out of the affected area – ideally to a room or area where we will be able to install our dehumidifiers and air blowers to dry them out.

Also, take down any photo frames, pictures, art or wall hangings and store them safely so that they don’t risk being dislodged by our drying equipment.

Step 7: Take photos for your insurance claim

Don’t forget to take plenty of photos of any flood water damage to the building, fittings and furnishings, as well as any contents that may need to be restored, repaired or replaced. 

We’ll send you a unique link to upload your photos or videos directly to our reporting software, attaching them to your flood report for your insurance provider.

Water and Flood Damage Categories

We May Ask​ Some Questions

Flooding from the rain, burst pipe, sewerage backflow? You will need to ascertain the cause. Without stopping the liquid flowing into your property, we can not restore it, and more water damage will occur.
Perhaps you need a plumber, a drain layer, or council water reticulation services such as Watercare or Hamilton council.
We can still help remove as much liquid as possible while it is coming in to mitigate damages. However, we are unable to begin drying until water has stopped flowing.

The longer the time that has elapsed, the deeper the liquid absorbs. We adjust our drying and cleaning strategies, depending on the amount of time that has passed since the flood started.
Maybe you just arrived back from holiday and walked into a flooded home, office or property? Which is not uncommon. Let us know how long you think it could have been, as we may need to take action against microbial growth.

How many rooms, floors, and the area’s size is essential to ensure we turn up with enough staff and equipment. We will remove the standing water and dry the affected space and materials.
Has the flood travelled from a level above? Perhaps the electrical supply needs to be isolated to ensure safety.
Make sure to check in surrounding rooms and cupboards to ensure your contents do not get damaged. Remove as much furniture from the flood area as possible.

Freshwater, washing machine water, rainwater, or sewerage?
Depending on the flood source, it can change the actions we take to restore your property. See below for the categories and the correct methods of remediation.

Categories

Flood Water Damage Description

Flood Restoration Process

1: Clean Water

Flood water is classified as clean and uncontaminated if it:

  • Originated from a clean source.
  • Touched only clean surfaces. 
  • Sat in the structure for less than 72hrs (3 days).

Human exposure carries a minimal risk of illness.

  • Liquid extracted with powerful extraction vacuums.
  • Carpets lifted and air blowers placed underneath.
  • Commercial-sized LGR dehumidifiers installed.
  • Moisture measured with hygrometer and moisture meters.
  • 24/7 monitoring stations installed to maintain optimum drying conditions.

2: Grey Water

Flood water is classified as grey water (dirty or contaminated) if it …

  • Originated from an unclean source,
  • Touched unclean or unmaintained surfaces, or,
  • Sat in the structure for more than 72hrs but no more than 5 days.

Human exposure may result in discomfort or illness.

  • Liquid extracted with powerful extraction vacuums.
  • Carpets cleaned with hot water extraction.
  • Carpets lifted and air blowers placed underneath.
  • Underlay and other porous items removed and disposed of safely.
  • Commercial-sized LGR dehumidifiers installed.
  • Moisture measured with hygrometer and moisture meters.
  • 24/7 monitoring stations installed to maintain optimum drying conditions.

3: Black Water

Flood water is classified as black water (heavily contaminated) if it …

  • Originated from a source likely to be grossly unsanitary and/or pathogenic,
  • Came into contact with sewage or overground water flows (rivers, seas, etc.), or, 
  • Sat in the structure for more than 5 days.

Human exposure may be extremely hazardous.

  • All liquid and solids extracted.
  • Underlay and other porous items removed and disposed of safely.
  • Any skirtings, architraves and plasterboard touched by contaminated substances removed and disposed of safely.
  • Structures and hard surfaces decontaminated with biocides, antimicrobials and other substances as necessary.
  • All areas cleaned and flushed.
  • Commercial-sized LGR dehumidifiers installed.
  • Moisture measured with hygrometer and moisture meters.
  • 24/7 monitoring stations installed to maintain optimum drying conditions.
Special Situations

Some flood locations may involve regulated hazardous materials, such as old buildings containing asbestos, or clandestine P or meth labs.

Specialised training is needed to dry the flooded area, including how to handle and remove the hazardous material safely.

Depending on the nature of the flood, water restoration may involve a combination of some or all above actions. 

Third parties may be required to safely assess, treat, remove and/or dispose of the materials within the flooded property.

Don’t wait! Contact the Auckland flood restoration specialists for a no-obligation free quote!

Who do we Service?

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  • Insurance Providers
  • Loss Adjusters
  • Facilities Managers
  • Claims Managers
  • Government Agencies
  • Health Care Facilities
  • Home Owners & Tenants
  • Property Managers
  • Real Estate Agencies
  • Property Investors
  • Body Corporates
  • Food Processing Facilities
  • Defence Force
  • and more….

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