Advanced Flood Damage Clean Up & Restoration

Floods Happen! We Dry Your House, Carpet, or Property Fast

Is your house flooded? Whether your property has water damage, is in need of flood repair, or needs carpet drying – we can do it all for you!

  • Our goal is to prevent secondary damages. These could be mould, rot or material damage. The sooner we attend the better the result.
  • Our trained technicians follow international standards and drying techniques.
  • We only use state of the art New Zealand electrically compliant equipment.
  • We will dry your property as fast as possible; we monitor the drying conditions 24/7 to ensure the best conditions are maintained.
  • We work with all insurance brands throughout New Zealand.

Act quickly! Available 24/7 for flooding!

Contact Us Now For A No-Obligation Call, Email or Free Quote!

What To Do When You Find Your Property is Flooded

We May Ask​ Some Questions

Flooding from the rain, burst pipe, sewerage backflow? You will need to ascertain the cause. Without stopping the liquid flowing into your property, we can not restore it, and more water damage will occur.
Perhaps you need a plumber, a drain layer, or council water reticulation services such as Watercare or Hamilton council.
We can still help remove as much liquid as possible while it is coming in to mitigate damages. However, we are unable to begin drying until water has stopped flowing.

The longer the time that has elapsed, the deeper the liquid absorbs. We adjust our drying and cleaning strategies, depending on the amount of time that has passed since the flood started.
Maybe you just arrived back from holiday and walked into a flooded home, office or property? Which is not uncommon. Let us know how long you think it could have been, as we may need to take action against microbial growth.

How many rooms, floors, and the area’s size is essential to ensure we turn up with enough staff and equipment. We will remove the standing water and dry the affected space and materials.
Has the flood travelled from a level above? Perhaps the electrical supply needs to be isolated to ensure safety.
Make sure to check in surrounding rooms and cupboards to ensure your contents do not get damaged. Remove as much furniture from the flood area as possible.

Freshwater, washing machine water, rainwater, or sewerage?
Depending on the flood source, it can change the actions we take to restore your property. See below for the categories and the correct methods of remediation.

Categories

Flooded Property / House / Carpet Description

Flood Restoration Solution

Category 1 – “Clean Water”

  • Flooding from a source that has no substantial risk of causing illness from human exposure.
  • Floods that originate from a clean source and has only touched clean surfaces.
  • Has not sat in the structure for more than 72hrs (approx 3 days).
  • Extraction of liquid with powerful extraction vacuums
  • Lift carpets and install air blowers underneath
  • Install commercial sized LGR dehumidifiers
  • Moisture measurements with hygrometer and moisture meter
  • Install 24/7 monitoring stations to ensure good drying conditions

Category 2 – “Grey Water”

  • Flooding from a source carrying significant degree of contamination and likely to cause discomfort or illness from human exposure.
  • Floods that originate from unclean sources or has touched unclean or unmaintained surfaces.
  • Has been in the structure for no more than 5 days.
  • Extraction of liquid with powerful extraction vacuums
  • Carpets cleaned with hot water extraction
  • Lift carpets and install air blowers underneath
  • Remove and dispose of underlay, and porous items
  • Install commercial sized LGR dehumidifiers
  • Moisture measurements with hygrometer and moisture meter
  • Install 24/7 monitoring stations to ensure good drying conditions

Category 3 – “Black Water”

  • Flooding from a source that is most likely to be grossly unsanitary or contaminated and is pathogenic.
  • Floods that originate or have had contact with sewage. Or any water that has flown overground (river, sea, etc).  
  • Has been in the structure for more than 5 days.
  • Extraction of liquid & solids 
  • Remove and dispose of carpet, underlay, and porous items
  • Remove and dispose of skirtings, architraves and plasterboard that has been touched by contaminated substances
  • Use biocide’s, antimicrobial’s or likewise to decontaminate structure and hard surfaces
  • Clean and flush all areas
  • Install commercial sized LGR dehumidifiers
  • Moisture measurements with hygrometer and moisture meter
  • Install 24/7 monitoring stations to ensure good drying conditions

Special Situations

  • Floods where regulated hazardous substances may be present, eg. Asbestos containing material or Clandestine P or Meth Labs – Will require special training to be able to dry the flooded area safely and consider the issuue of the hazardous materials.

  • Mostly a combination of all the above items however third parties may be required to safely treat, remove, dispose or assess the materials within the flooded property

Step 2 - We're on our way. Protect your contents from further damage & take photos

Now that we are on our way and the flooding has stopped, you can start to move household items out of the affected area into a safe location. Before you do so, please take photos of the pre-existing condition of everything.
We will send you a unique link to send photos or video directly to our reporting software. It will add them to your flood report for issuing to your insurance provider. If your contents are wet and damaged, please leave them in a room that we will be able to put our dehumidifiers and air blowers in to dry these contents for you. We will also add these  damaged contents to your report for claiming if necessary.

We will need as much of your furniture off the wet carpet as possible to dry the carpet and building. Suppose you have photo frames, pictures, art or wall hangings. In that case, they should be taken down and stored safely as drying equipment produces a decent amount of air that may dislodge them.
If it is a grey or black water flood, the items may be unhygienic to restore and keep; therefore, it may be best to dispose of them. Remember to take photos for insurance purposes.

Who do we Service?

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  • Insurance Providers
  • Loss Adjusters
  • Facilities Managers
  • Claims Managers
  • Government Agencies
  • Health Care Facilities
  • Home Owners & Tenants
  • Property Managers
  • Real Estate Agencies
  • Property Investors
  • Body Corporates
  • Food Processing Facilities
  • Defence Force
  • and more….

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